Synaptizen | Last updated: 19 March 2026 | Effective date: 19 March 2026

Synaptizen is a trading name operated by Consulting Forge SL, a company registered in Spain (Castellana 164-166, 28046 Madrid). This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://synaptizen.com or use our services.

By accessing or using our website, you consent to the practices described in this Policy. If you do not agree, please do not use the website. We recommend reviewing this page periodically, as we may update this Policy at any time. Any changes will be posted here and, where appropriate, communicated by email.

1. Data Controller

The data controller responsible for your personal information is:

Consulting Forge SL, trading as Synaptizen Castellana 164-166, 28046 Madrid, Spain Email: legal@synaptizen.com Website: https://synaptizen.com

2. Information We Collect

We collect and process the following categories of personal data

Information you provide directly:

• Name and email address when you complete a contact or enquiry form.
• Any additional information you choose to include in your messages to us.

Information collected automatically:

• Technical data including IP address, browser type, and operating system.
• Usage data including pages visited, time spent on the site, and referring URLs.
• Data collected through cookies and similar tracking technologies, as described in our Cookie Policy.

3. How We Use Your Information

We use your personal data only for the following purposes:

• To respond to your enquiries and provide the services you request.
• To administer and improve our website and user experience.
• To send you relevant communications, only where you have given explicit consent.
• To comply with applicable legal obligations.

We will not use your data for any other purpose without first obtaining your explicit consent. We do not sell, rent, or otherwise commercially exploit your personal data to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal grounds under the General Data Protection Regulation (GDPR):

• Consent: where you have given us clear, specific consent to process your data for a stated purpose.
• Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
• Legal obligation: where we are required to process your data to comply with applicable law.
• Contract performance: where processing is necessary to fulfil a contract with you or to take steps at your request prior to entering into a contract.

5. Data Sharing and Disclosure

We do not sell, trade, or distribute your personal information to third parties. We may share your data only in the following limited circumstances:

• With trusted third-party service providers who assist in operating our website and delivering our services, and who are contractually bound to handle your data securely and in accordance with GDPR.
• Where required by law, court order, or regulatory authority.
• To protect the rights, property, or safety of Synaptizen, our clients, or others.

Any third-party processors we engage are subject to data processing agreements that require them to maintain appropriate security standards.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Contact and enquiry data is retained for a maximum of 2 years from the date of last contact, unless a longer retention period is required for legal or contractual reasons.
• Technical and usage data collected through cookies and analytics is retained in accordance with the periods specified in our Cookie Policy.
• Anonymised or aggregated data, which cannot be used to identify you, may be retained indefinitely for analytical purposes.

7. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you.
• Right to rectification: to request correction of any inaccurate or incomplete data.
• Right to erasure: to request deletion of your personal data, subject to applicable legal obligations.
• Right to restriction: to request that we limit the processing of your data in certain circumstances.
• Right to data portability: to receive your data in a structured, commonly used format.
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: to withdraw consent at any time, without affecting the lawfulness of prior processing.
• Right to lodge a complaint: with the relevant supervisory authority. In Spain, this is the Agencia Espanola de Proteccion de Datos (AEPD) at www.aepd.es.

To exercise any of these rights, please contact us at legal@synaptizen.com. We will respond within 30 days in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website, analyse traffic, and understand how visitors interact with our content. We use Google Analytics to analyse website traffic. This involves third-party cookies set by Google LLC. We do not use cookies for advertising or behavioural profiling.

For full details on the types of cookies we use, their purpose, and how to manage your preferences, please refer to our Cookie Policy at https://synaptizen.com/cookie-policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures are reviewed and updated regularly.

However, no method of transmission over the internet is entirely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security of information transmitted to us electronically. Any transmission is at your own risk.

10. International Data Transfers

Your personal data is processed and stored within the European Economic Area (EEA). If any transfer outside the EEA is required, we will ensure that appropriate safeguards are in place in accordance with GDPR, such as standard contractual clauses approved by the European Commission.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Where changes are material, we will notify you by email where we hold your contact details. Your continued use of the website following any update constitutes acceptance of the revised Policy.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

Synaptizen (operated by Consulting Forge SL) Castellana 164-166, 28046 Madrid, Spain Email: legal@synaptizen.com Website: https://synaptizen.com